At PALANGO TOUR we have made terms and conditions practical and not to be complicated for both sides. Please read these terms and Conditions thoroughly. They apply to all bookings made through PALANGO TOUR.
General Information
- The information and rate / price on the website are valid.
- Rate are valid both for Indonesian and non Indonesian with or without KIMS/KITAS.
- The tour and package offered are private (Not shared with other participants from other group).
Booking
Via website
(1) Click the Check Availability tab.
(2) Select a travel date.
(3) Click the Continue tab.
(3) Choose the price according to the number of traveler.
(4) Select the number of traveler. Either adult or child..
(5) Click the Proceed To Checkout tab.
(6) Complete the billing details (First Name, Last Name, Email, Address, City, Country).
(7) Select Payment Method. Checklist either PayPal or Bank Transfer. Checklist also approval of terms & conditions.
(8) Click Book Now tab. Your booking information will appear on the confirmation page along with the total amount to be paid. Detailed account information for you to transfer tour expenses is also listed on this confirmation page. Refresh the page.
(9) You will also received booking confirmation by email. (Please check your Inbox or junk mail folder).
(9) Please make payment and confirm payment using Payment Confirmation form, WhatsApp, direct phone call or email.
(10) Once confirmation and payment is received, we will send you the receipt and voucher for the tour you have booked and paid for.
(11) Booking done.
Via Enquiry form
(1) Scroll and look at the bottom of the tour packages page.to find the Request Form.
(2) Please fill in the complete information requested. If there is, also write down your message / request.
(3) Don’t forget to check the privacy policy and click the Send Email tab.
(3) Your request will be sent. And we will contact you with the requested details or quote.
Via the Contact Us form
(1) Click the Contact Us page.
(2) Next, please fill in the complete information requested. If there is, also write down your message / request.
(3) Click the Send Your Message tab.
(3) Your inquiry message will be sent. And we will contact you with the requested information or offer details.
Via WhatsApp or Phone
If you prefer direct contact via chat. You can contact us via WhatsApp or direct phone.
Booking Confirmation
- Booking confirmation via email or direct phone call or WhatsApp once you have approved quotation offer.
- Once you have confirmed the the packages, we would send you invoice to request down payment (DP).
Short Notice Booking / Late Booking
- Short notice booking booking our service (tour, ticket or transportation) may be accepted up to 7 days prior the selected trip date, however your late booking will be subject to availability of transportation, tour guide, driver or hotel accommodation.
Payment
Partial Payment / Down Payment (DP)
- 50% of the total tour package cost.
- DP payment method by Bank Transfer / TT in IDR or PayPal in USD.
Balance
- Balance (50% of the total tour package cost) on arrival.
- Balance payment method by cash or Bank Transfer / TT in IDR or PayPal in USD.
Full Payment (Short notice booking / Late Booking)
- Short notice bookings are subject to full payment.
- Short notice booking payment method by Bank Transfer / TT in IDR or PayPal in USD.
Cancellation and the refund policy
- Cancellation 30 days or more prior arrival, 75% refund of the total down payment (DP).
- Cancellation between 29 -15 days prior arrival, 50% refund of the total down payment (DP).
- Cancellation between 14 – 7 days prior arrival, 25% refund of the total down payment (DP).
- Cancellation between 6 – 0 days prior arrival, 0% refund of the total down payment (DP) / No refund.
Travel insurance
Our tour rates do not cover travel insurance. We strongly recommend purchasing comprehensive travel insurance which cover for loss of deposit, cancellation and additional expenses, medical expenses and repatriation and loss or damage to baggage and valuables. You are responsible for making any special or increased insurance arrangements which you deem are necessary.
Update
Should we update, amend or make any changes to terms and conditions, those changes will be posted here.
Question & Contact
If you require any more information or have any questions about our terms and conditions, please feel free to contact us by email at Contact Us.
All points of these terms and conditions are binding
Participants who have made a booking are deemed to have read and agree to all of these terms and conditions.