FAQs

Who is PALANGO TOUR?

PALANGO TOUR is a trusted tour operator and travel agency based in Yogyakarta. With extensive experience in organizing private tours, holiday trips, outdoor activities, and vacation packages, we specialize in showcasing Indonesia’s breathtaking destinations, including Yogyakarta, Central Java, East Java, West Java, Bali, Karimunjawa Islands, and Borneo. Our services cater to a diverse range of travelers, whether you are exploring with friends, enjoying a family getaway, traveling as a couple, or embarking on a solo adventure. We invite you to discover the unique experiences we offer, tailored to meet the needs of every type of traveler. At PALANGO TOUR, we are committed to providing exceptional service and unforgettable experiences. Let us help you create lasting memories as you explore the beauty and culture of Indonesia.

Where is PALANGO TOUR located?

Address: Jl. Prawirotaman 2 No.673, Brontokusuman, Kec. Mergangsan, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55153, Indonesia.
Open: Monday – Saturday 24/6
Email: palangotour@gmail.com
Website: https://palangotour.com
WhatsApp & Phone: +62-858-7641-3575

How long have you been running tour operator business?

We have been running tour operator business since 2010’s

What area services do you offer?

We primarily organize private tours, holiday packages with and without hotel arrangement.

Are there any other services to offer other than those mentioned on the site?

We have other type service. We call it Customized tour. This sort of service offers you who would like to request tours or packages according to your preferences and requirement.
This service enables you to request us to modify itinerary programs and packages based on your interest. Should you wish to request this service simply use Request Custom Tour form to send us your request for customized tour and we would get back to you with details and rate (option) to offer shortly.

Do you operate sharing group or join in coach tours?

We don’t operate, organize or offer such tours. Our main focus is at private tours and packages.

What are the conditions of tour and package you offer?

  • The information and rate / price on the website are valid.
  • Rate are valid both for Indonesian and non Indonesian with or without KIMS/KITAS.
  • The tour and package offered are private (Not shared with other participants from other group).
  • All tours offered minimum 2 pax participants.

How to book tour or package?

Via website

(1) Click the Check Availability tab.
(2) Select a travel date.
(3) Click the Continue tab.
(3) Choose the price according to the number of traveler.
(4) Select the number of traveler. Either adult or child..
(5) Click the Proceed To Checkout tab.
(6) Complete the billing details (First Name, Last Name, Email, Address, City, Country).
(7) Select Payment Method. Checklist either PayPal or Bank Transfer. Checklist also approval of terms & conditions.
(8) Click Book Now tab. Your booking information will appear on the confirmation page along with the total amount to be paid. Detailed account information for you to transfer tour expenses is also listed on this confirmation page. Refresh the page.
(9) You will also received booking confirmation by email. (Please check your Inbox or junk mail folder).
(9) Please make payment and confirm payment using Payment Confirmation form, WhatsApp, direct phone call or email.
(10) Once confirmation and payment is received, we will send you the receipt and voucher for the tour you have booked and paid for.
(11) Booking done.

Via Enquiry form

(1) Scroll and look at the bottom of the tour packages page.to find the Request Form.
(2) Please fill in the complete information requested. If there is, also write down your message / request.
(3) Don’t forget to check the privacy policy and click the Send Email tab.
(3) Your request will be sent. And we will contact you with the requested details or quote.

Via the Contact Us form

(1) Click the Contact Us page.
(2) Next, please fill in the complete information requested. If there is, also write down your message / request.
(3) Click the Send Your Message tab.
(3) Your inquiry message will be sent. And we will contact you with the requested information or offer details.

Via WhatsApp or Phone

If you prefer direct contact via chat. You can contact us via WhatsApp or direct phone.

How to confirm booking?

  • Booking confirmation via email or direct phone call or WhatsApp once you have approved quotation offer.
  • Once you have confirmed the the packages, we would send you invoice to request down payment (DP).

What are the conditionds for short notice enquiry / late booking?

  • Short notice booking booking our service (tour, ticket or transportation) may be accepted up to 7 days prior the selected trip date, however your late booking will be subject to availability of transportation, tour guide, driver or hotel accommodation.

What are the terms and the method of payment to offer?

Partial Payment / Down Payment (DP)

  • 50% of the total tour package cost.
  • DP payment method by Bank Transfer / TT in IDR or PayPal in USD.

Balance

  • Balance (50% of the total tour package cost) on arrival.
  • Balance payment method by cash or Bank Transfer / TT in IDR or PayPal in USD.

Full Payment (Short notice booking / Late Booking)

  • Short notice bookings are subject to full payment.
  • Short notice booking payment method by Bank Transfer / TT in IDR or PayPal in USD.

What are the cancellation and refund policy?

  • Cancellation 30 days or more prior arrival, 75% refund of the total down payment (DP).
  • Cancellation between 29 -15 days prior arrival, 50% refund of the total down payment (DP).
  • Cancellation between 14 – 7 days prior arrival, 25% refund of the total down payment (DP).
  • Cancellation between 6 – 0 days prior arrival, 0% refund of the total down payment (DP) / No refund.

Does your tour or package cover insurance?

Our tour rates do not cover travel insurance. We strongly recommend purchasing comprehensive travel insurance which cover for loss of deposit, cancellation and additional expenses, medical expenses and repatriation and loss or damage to baggage and valuables. You are responsible for making any special or increased insurance arrangements which you deem are necessary.

Can I ask other information?

Yes you can. If you require any more information or have any questions about our terms and conditions, please feel free to contact us by email at Contact Us.